Shipping & Returns

SHIPPING

FREE STANDARD POSTAGE FOR ALL ORDERS OVER $75 within Australia
$9 FLAT RATE POSTAGE FOR ALL ORDERS UNDER $75 within Australia
Trackable Standard Parcel

RETURNS & EXCHANGES

All of the goods in each order will be checked and examined before packing and dispatch to ensure that they are in good condition and are not damaged or with defects.

We want you to LOVE what you have purchased from us, and we will endeavour to provide you with customer satisfaction to the best of our ability. Please contact us should you have any concerns or is unhappy with your order or shopping experience with us. Please email us: madeinharmonyjewellery@gmail.com or speak to us directly phone +61 3 9859 9859.

Our staff members take great care in inspecting and checking the quality of all items of each order, ensuring they are in perfect condition before they are dispatched. We also package each parcel carefully to prevent any unfortunate damages or breakages from happening.

If you are not completely satisfied with the goods you receive, you may return goods for exchange, providing that the following conditions are met:
- Faulty* products will be replaced free of charge.
- Returns must be received by us within 14 days of receiving goods. Please inform us immediately if you wish to make a return.
- Items must be in the original condition** that we sent to you; and where appropriate, in its original packaging.

We do not give refunds unless the goods was originally faulty*; or the goods do not fit with the description which you purchased.
A refund will be given in the method of your original payment.

Please Note:
* made in Harmony reserves the right to assess the condition of the returned products.
** We cannot accept responsibility for any damages or defects caused by the postal/delivery system or process. No exchange / refund will be given if returned items are damaged in the post when you return them.

RETURNING GOODS BY POST
Please return goods 
WITHIN 14 DAYS, in original state, with the original tax invoice/receipt as proof of purchase. Please attach a note or send us an email with the reason for returning. Please note that we do not exchange for 'change of mind' of purchase. The goods must not have been opened and used/worn.

Please Post to:

Returns/Exchanges
made in Harmony
6 Doncaster Road, 
Balwyn North 3104
Victoria, Australia

 
ADDITIONAL INFORMATION

CURRENCY

All prices are shown in Australian Dollars AUD$.

GST FOR ALL AUSTRALIAN ORDERS
10% GST (Goods & Services Tax) is included in all the prices listed on the website.

GST ON INTERNATIONAL ORDERS
The total price of your order will include 10% GST at checkout. However, this will need to be manually deducted when your international order is processed. Please contact us if you wish to place an international order and we will issue you an adjusted invoice for payment via PayPal. Thank you.

INTERNATIONAL ORDERS

Please contact us if you wish to place an international order.

PRODUCT DESCRIPTION

made in Harmony and its associates attempt to be as accurate as possible in. However, we do not warrant that descriptions or other content of this site is accurate, complete, reliable or error-free. If a product offered by made in Harmony itself is not as described, your sole remedy is to return it in unused condition. Please see our "Returns | Exchanges" page.

COLOURS
Please note that colours may vary slightly from those displayed by your monitor.
We do not guarantee the colour-fastness of any products. If unsure, please contact us to speak to our staff regarding product use. 

SIZES
Please note that sizes shown on the website are NOT TO SCALE. Dimensions of products are given where possible - please refer to them for more accurate judgement.

WE RESERVE THE RIGHT:
- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- to change/fix/update any content of the website including prices, images, product range etc at anytime.
- that all orders are subject to availability of stock.
 
 
TERMS & CONDITIONS
 
USE OF THIS WEBSITE
You agree to only use the Website for purposes permitted by these Terms and Conditions. You are responsible for all equipment and software used to access the Website.
You must not:
- use the Website directly or indirectly for any activity which breaches any laws, infringes a third party's rights, is unlawful, or breaches these Terms and Conditions;
- use the Website directly or indirectly to post or transmit any information or material unlawfully, or which is obscene, indecent, uses offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends or restricts any person, or which prevents any other user from using or enjoying the Website;
- use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (commercial or otherwise);
- attempt to gain unauthorised access to the Website or use another person's name, registration account or password;
- create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message;
- tamper with, hinder the operation of or make unauthorised modifications to the Website;
- knowingly transmit any virus or other disabling feature to the Website;
- advertise or offer to sell or buy any goods or services on the Website; or
- collect information about others, including email addresses, without their consent.
The Website may contain links to external websites. Those websites are not part of the Website and, unless otherwise indicated, are not under our control. We have no responsibility for the contents of any linked websites and you access them at your own risk.
We may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request.

TERMINATION
We may suspend, terminate or limit your access to the Website, effective immediately, if, in our reasonable opinion, you breach any of these Terms and Conditions.
We may at any time suspend, limit or terminate:
- any service provided on the Website; or
- all access and use of the Website.

REGISTRATION & ELECTRONIC COMMUNICATIONS
When you visit this Website, order any goods from this Website or send emails to us, you are communicating with us electronically.
By registering your contact details, you consent to being contacted directly by us either by phone or electronic message (or by other electronic messaging means) without your further prior written consent, unless you advise us that you do not wish to be contacted. Please be aware, that we will require this information (including your contact information) to enable us to complete your purchase of our goods. By registering with us you are expressly consenting to such use of your data. You cannot register without giving this consent. You can, however, use those parts of our website that do not require registration.
Once registered, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer; and you agree to accept responsibility for all activities that occur under your account or password.
If you are under 18, you must obtain the consent of a parent or legal guardian before you disclose any personal information or make any purchase from this Website. Harmony Beads and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


INTERNATIONAL ORDERS & GST (Australian Goods and Services Tax)
- Our website prices include the Australian GST of 10%.
- International customers (goods shipped to countries outside of Australia) will have the GST component deducted from their order.

PRODUCT DESCRIPTIONS
made in Harmony and its associates attempt to be as accurate as possible. However, made in Harmony does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by made in Harmony itself is not as described, your sole remedy is to return it in unused condition.

COLOURS
Please note that colours may vary slightly from those displayed by your monitor.
We do not guarantee the colour-fastness of any products. If unsure, please contact us to speak to our staff regarding product use. 

SIZES
Please note that sizes shown on the website are NOT TO SCALE. Dimensions of products are given where possible - please refer to them for more accurate judgement.


WE RESERVE THE RIGHT:
- to cancel any order, at which time, we will immediately notify this action by e-mail or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received.
- to change/fix/update any content of the website including prices, images, product range etc at anytime.
- that all orders are subject to availability of stock
 
 
PRIVACY POLICY

PRIVACY COMMITMENT
We recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust. Our staff are employed on the basis that they will protect information about you. Under law, your rights to privacy are also protected. The National Privacy Principles, the Privacy Act and general law place strict requirements to treat information collected as confidential.

YOUR PRIVACY IS IMPORTANT
At made in Harmony, we respect your privacy, and any details you provide us will never be passed onto third parties.

PERSONAL INFORMATION
We recognise that everyone's privacy of personal information is important. Therefore at Harmony Beads, any personal information collected is minimal, private, safe. We will only access any personal information when it is required, on a 'need-to-know' basis in order to conduct our business transaction with you - and you only.
Your personal information is collected to enable us:
- to process and dispatch your orders and/or
- to inform you of special promotions, sales & events, shop/product news and any events or changes to the made in Harmony | Harmony Beads business that may be of interest to you. (Please note that you have the right and can choose to not receive any of the information listed)

CREDIT CARD DETAILS
Your Credit Card details are collected solely for the purpose of payment transactions with your permission and are not stored in any form and never passed onto a third party.

ACCESS AND CONTROL OF YOUR DETAILS
You can access and update (or delete your Personal Information) by:
-logging into your account ONLINE
-by contacting us at anytime on 03 9859 9859 or email: madeinharmonyjewellery@gmail.com

INQUIRIES CONCERNING PRIVACY MATTERS
If you have any feedback, concerns or inquiries regarding our Privacy Policy, please contact us:

Manager
made in Harmony Jewellery
6 Doncaster Road, 
Balwyn North 3104
Victoria, Australia

ph/fax: +613 9859 9859
email: madeinharmonyjewellery@gmail.com


OUR BUSINESS REGISTRATION
SHENGCO PTY. LTD. (T/A made in Harmony and Harmony Beads)
ACN: 
164 492 620
ABN: 
20 164 492 620